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MANAGING A VETERINARY PRACTICE 2E
Regular Price
$87.95
Special Price
$79.16
$71.96
Stock Status:
Please allow 2 -3 weeks for delivery
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In stock
SKU
9780702028205
This internationally appealing edition has been largely rewritten and contains new, updated information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance, as well as much sound practical advice from the author. Aimed at practice owners and managers, and those with a vested interest in understanding business management in veterinary practice, the book explains the core principles involved in running a business. &aposBig Business' concepts are explained in practical and applied terms to fulfil small business needs using examples from a wide variety of sources, including internationally recognized business management experts such as Peter Drucker, David Maister, Stephen Covey and Michael Gerber.
| Author | JEVRING |
|---|---|
| Table Of Content | 1. Leading change 2. Creating a successful business 3. Managing the economy in your vet clinic 4. What leaders really do 5. What does a practice manager do? 6. Effective communication: the vital link 7. Understanding your staff - what makes people tick 8. Developing your practice team 9. Marketing your practice 10. Professional retailing in practice 11. Understanding your clients 12. Achieving excellence in client service 13. Compliance: the art of making effective recommendations 14. Role of wellness healthcare in veterinary practice 15. The future of veterinary business Appendix 1Telephone skills Appendix 2Planning and managing effective team meetings Appendix 3External lecturing Appendix 4Process mapping and quality control Appendix 5Setting fees in practice Appendix 6Practice promotional literature Appendix 7Conducting market surveys Index |
| Format | 234 x 156 (6 1/8 x 9 1/4) |
| Page Count | 372 |
| Publish Date | 22 Nov 2006 |
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