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Delivery & Returns


All products are delivered by courier, or if more feasible and practical, postal deliveries can be arranged. However, for all large orders, courier deliveries are to be used for tracking and security purposes. Domestic deliveries are shipped either via a "Standard" or "Express" service. Deliveries where a "Standard" method are requested are generally dispatched within 2-3 business days of order confirmation and are generally received by the customer the 2-3 days after they are dispatched.

Domestic deliveries are shipped either via a "Standard" or "Express" service. Deliveries where a "Express" method are requested are generally dispatched within 24 hours of order confirmation and are generally received by the customer the next business day after they are dispatched.

International orders take longer to be delivered. MMS will advise customer of approximate delivery time. This period is usually stated on the Proforma Invoice/Quote issued to the customer. Any period or date for delivery of goods stated by MMS is intended as an estimate only and is not a contractual commitment.

MMS will use its best reasonable endeavors to meet any estimated dates for delivery of the goods. If an estimated delivery date has lapsed or requires extending, MMS will advise the customer of a new estimated delivery date by either fax, email or telephone conversation. All costs of freight and delivery of the goods at the agreed delivery address shall be borne by the customer. MMS uses Australia Post and Star Track for domestic (Australian) deliveries. Australia Post, UPS and DHL are used for International Deliveries.

If this customer wishes MMS to use an alternate freight company or the customer’s own freight account number when booking a delivery, it is the customer’s responsibility to arrange for the courier to pick up the goods from MMS for delivery. Same-Day Deliveries are available for Sydney, Central Coast, Newcastle, Wollongong, Melbourne, Canberra and Brisbane metropolitan areas only. Same-Day orders must be placed before Midday and are charged at higher freight rates to be quoted to the customer on order. Same-Day orders are subject to stock availability and require phone confirmation.


The customer may only return goods to MMS, and receive a credit or refund, on the following conditions:

1.The customer must return products to MMS in their original condition and in their original packaging within a specified time frame as noted below from the delivery date (or installation date agreed upon with us) stated on the delivery documentation, and must specify the relevant invoice number.

2. All faulty goods sold are required to be repaired or exchanged under warranty first before a refund request can be initiated.

3. The customer must contact MMS on +612-9692-7911 (or 1800 810 074, or [email protected]) to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods.

4. A 10% restocking and administration charge will apply to goods returned 5-10 business day period for refund, credit or exchange. A 20% restocking and administration charge will apply to goods returned outside the 10 business day period for refund, credit or exchange (but no greater than one calendar month). No credits, exchanges or refunds will be accepted after one calendar month.

5. All products are returned to MMS at the customer’s risk and cost, and MMS accepts no responsibility for any loss or damage to them or any items received by MMS with them. Products damaged during transit will not be refunded and we recommend the customer insures the delivery in the event of damage or loss.

6. Products must be adequately packed and dispatched freight prepaid, clearly labelled to RETURNS DEPARTMENT, MACQUARIE MEDICAL SYSTEMS, DOCK 2, 35 MOORE LANE, LILYFIELD NSW 2040.

7. Products accepted for return will be credited at invoice value less freight charges paid by MMS. This includes the cost to MMS to delivery or return the goods to us or our supplier.

8. The returns policy does not apply to and MMS is not obligated to accept the return of any books, software or consumables with an expiry date.

9. Goods custom-made to order may not be returned for credit or refund. These include devices from the MoleMax System range.

10. Cost of travel, accommodation, training and installation of devices are non-refundable once the travel has been booked. Costs incurred by MMS for labour, travel, accommodation, training, installation and return of goods will be deducted from any refunds payable.

11. Refunds issued to customers for returned or cancelled orders are processed via the same method the customer used to make payment. Electronic refunds are the preferred and only form of payment. We do not issue refunds via cheque or money order.

Nothing in these Conditions of Sale is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any Australian State or Federal legislation applicable to the sale of goods which cannot be excluded, restricted or modified.