Delivery & Returns

Delivery Information

At Macquarie Medical Systems (MMS), we ensure the timely and secure delivery of all orders. All products are delivered by courier, or if more feasible and practical, postal deliveries can be arranged. However, for all large orders, courier deliveries are to be used for tracking and security purposes.

Domestic Delivery

• Domestic deliveries are shipped either via a "Standard" or "Express" service.

• Deliveries where a "Standard" method is requested are generally dispatched within 1-2 business days of order confirmation and are generally received by the customer within 2-3 days after they are dispatched.

• Deliveries where an "Express" method is requested are generally dispatched within 24 hours of order confirmation and are generally received by the customer the next business day after they are dispatched.

International Delivery

• International orders take longer to be delivered. MMS will advise you of the approximate delivery time. This period is usually stated on the Proforma Invoice/Quote issued to the customer.

• Any period or date for delivery of goods stated by MMS is intended as an estimate only and is not a contractual commitment. MMS will use its best reasonable endeavours to meet any estimated dates for delivery of the goods. If an estimated delivery date has lapsed or requires extending, MMS will advise you of a new estimated delivery date by either fax, email or telephone conversation.

Freight and Shipping Costs

• MMS uses Australia Post, Couriers Please and Star Track and DHL Express for domestic (Australian) deliveries. DHL Express, Australia Post and UPS are used for International Deliveries.

• If you wish for MMS to use an alternate freight company or the customer’s own freight account number when booking a delivery, it is your responsibility to arrange for the courier to pick up the goods from MMS for delivery.

Same-Day Delivery

• Same-Day (Emergency) Deliveries are available only in Sydney, Central Coast, Newcastle, Wollongong, Melbourne, Canberra and Brisbane metropolitan areas.
• Same-Day orders must be placed before Midday for delivery on the same day.
• Same-Day Deliveries are charged at higher freight rates to be quoted to the customer on order.
• Same-Day orders are subject to stock availability and require phone confirmation.

Free Shipping Offer

• Free shipping on orders over $500 to all NSW addresses and Interstate Capital Cities (Melbourne, Brisbane, Adelaide, Perth, Hobart, and ACT).
• Applies to Standard Freight only; Express or premium courier services may incur additional fees.
• Excludes furniture, bulky items, and multiple small items creating a bulky order.
• $500 minimum excludes GST and additional fees.

Returns

You may only return goods to MMS, and receive a credit or refund, on the following conditions::

1. You must return products to MMS in their original condition and in their original packaging within 5 business days of the delivery date stated on the delivery documentation, and must specify the relevant invoice number and or Website Order Number
2. You must contact MMS on +612-9692-7911 to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods. You can download the Return Form documentation here.
3. Outside of the 5 business day period. A 5% restocking and administration charge will apply to goods returned outside the 5 days period for refund (but no greater than two calendar weeks). A 15% restocking and administration charge will apply to goods returned outside the two-calendar week period for refund (but no greater than one calendar month). No refunds will be accepted after one month.
4. All products are returned to MMS at the customer’s risk, and MMS accepts no responsibility for any loss or damage to them or any items received by MMS with them.
5. Products must be adequately packed and dispatched freight prepaid, clearly labelled to

6. All faulty goods sold are required to be repaired or exchanged under warranty first before a refund request can be initiated.

7.  The customer must contact MMS on +612-9692-7911 (or 1800 810 074, or [email protected]) to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods.

8.  Goods custom-made to order may not be returned for credit or refund. These include devices from the MoleMax System range.

Products must be adequately packed and dispatched freight prepaid, clearly labelled to:

RETURNS DEPARTMENT, Macquarie Medical Systems, Dock 2, 35 Moore Lane, Lilyfield NSW 2040

• Products accepted for return will be credited at invoice value less freight charges paid by MMS.
• The returns policy does not apply to and MMS is not obligated to accept the return of any books, software or consumables with an expiry date.

Nothing in these Conditions of Sale is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any Australian State or Federal legislation applicable to the sale of goods which cannot be excluded, restricted or modified.