Delivery & Returns

Delivery Information

At Macquarie Medical Systems (MMS), we ensure the timely and secure delivery of all orders. Products are delivered either via courier services or, when practical, via postal services. For large orders, we use courier delivery for tracking and security purposes.

Domestic Delivery

• Domestic orders are shipped using Standard or Express services.
• Standard delivery: Orders are dispatched within 2-3 business days and typically arrive 2-3 days after dispatch.
• Express delivery: Orders are dispatched within 24 hours and usually delivered the next business day.

International Delivery

• Delivery times for international orders vary. MMS provides an estimated delivery date on the Proforma Invoice/Quote.
• All delivery estimates are indicative only and are not contractual commitments.
• MMS will notify customers of any changes to estimated delivery dates via email, phone, or fax.

Freight and Shipping Costs

• All freight and delivery costs to the agreed delivery address are borne by the customer.
• MMS uses Australia Post and Star Track for domestic deliveries, and Australia Post, UPS, and DHL for international shipments.
• Customers may request alternate freight providers or use their own courier account; however, arranging pickup from MMS remains the customer’s responsibility.

Same-Day Delivery

• Available in Sydney, Central Coast, Newcastle, Wollongong, Melbourne, Canberra, and Brisbane metropolitan areas.
• Orders must be placed before midday and are subject to stock availability.
• Premium rates apply; fees will be quoted at the time of order. 

Free Shipping Offer

• Free shipping on orders over $500 to all NSW addresses and Interstate Capital Cities (Melbourne, Brisbane, Adelaide, Perth, Hobart, and ACT).
• Applies to Standard Freight only; Express or premium courier services may incur additional fees.
• Excludes furniture, bulky items, and multiple small items creating a bulky order.
• $500 minimum excludes GST and additional fees.

Returns

The customer may only return goods to MMS and receive a credit or refund under the following conditions:

1. The customer must return products to MMS in their original condition and in their original packaging within a specified time frame, as noted below from the delivery date (or installation date agreed upon with us) stated on the delivery documentation, and must specify the relevant invoice number.

2. All faulty goods sold are required to be repaired or exchanged under warranty first before a refund request can be initiated.

3. The customer must contact MMS on +612-9692-7911 (or 1800 810 074, or [email protected]) to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods.

4. A 10% restocking and administration charge will apply to goods returned 5-10 business day period for refund, credit or exchange. A 20% restocking and administration charge will apply to goods returned outside the 10 business day period for refund, credit or exchange (but no greater than one calendar month). No credits, exchanges or refunds will be accepted after one calendar month.

5. All products are returned to MMS at the customer’s risk and cost, and MMS accepts no responsibility for any loss or damage to them or any items received by MMS with them. Products damaged during transit will not be refunded, and we recommend the customer insure the delivery in the event of damage or loss.

6. Products must be adequately packed and dispatched freight prepaid, clearly labelled to RETURNS DEPARTMENT, MACQUARIE MEDICAL SYSTEMS, DOCK 2, 35 MOORE LANE, LILYFIELD NSW 2040.

7. Products accepted for return will be credited at invoice value less freight charges paid by MMS. This includes the cost to MMS to deliver or return the goods to our supplier or us.

8. The returns policy does not apply to, and MMS is not obligated to accept the return of any books, software or consumables with an expiry date.

9. Goods custom-made to order may not be returned for credit or refund. These include devices from the MoleMax System range.

10. Cost of travel, accommodation, training and installation of devices is non-refundable once the travel has been booked. Costs incurred by MMS for labour, travel, accommodation, training, installation and return of goods will be deducted from any refunds payable.

11. Refunds issued to customers for returned or cancelled orders are processed via the same method the customer used to make payment. Electronic refunds are the preferred and only form of payment. We do not issue refunds via cheque or money order.

Nothing in these Conditions of Sale is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any Australian State or Federal legislation applicable to the sale of goods which cannot be excluded, restricted or modified.